Terms and Conditions

Last Updated: June 2026

Agreement to Terms

By browsing or using the Dream Hotels And Resorts website, you agree to follow and be legally bound by the terms mentioned below. If you do not agree with any part, please do not use our services.

Our Role

Dream Hotels And Resorts works as an intermediary between travelers and hotels/resorts.
We help you book accommodation, but the final stay, services, and rules are governed by the respective property.
All bookings depend on:

• Room availability at the time of booking
• Successful payment completion
• Terms set by the hotel or resort

Rates & Charges

Tariffs are dynamic and can change based on demand and availability.
Prices may not include government taxes, resort fees, or other hotel levies. These will be added during check out.

We reserve the right to update prices without prior notice.

Booking Confirmation

Your reservation is only valid once:

Payment is successfully received, and
You receive a confirmation from Dream Hotels And Resorts through Email, WhatsApp, or SMS.
Without both, the booking cannot be considered confirmed.

Guest Responsibilities

As a guest, you agree to:

• Provide correct and complete details during booking
• Carry a valid government photo ID for check-in
• Present the booking voucher sent by Dream Hotels And Resorts when asked by the hotel
• Read and follow the hotel’s check-in/out time, guest policy, and house rules
• Ensure all guest names and details are accurate
• Pay for the booking on time and cover any extra charges during your stay

Cancellation & Refund Policy

30+ days before check-in: Full refund minus processing and admin charges
15 to 30 days before check-in: 50% of total booking amount will be deducted
Within 7 days of check-in: 100% cancellation charge will apply
An additional 10% administrative fee + GST will be deducted on all approved cancellations
No-show or early checkout: No refund will be provided
Approved refunds will be initiated within 10 to 15 business days to the original payment mode

Modification Policy

Changes to dates, room type, or guest details are allowed up to 7 days before check-in, subject to availability and extra charges
No changes or cancellations are permitted within 7 days of arrival
Some bookings may not allow modifications at all.

Special Cases

Bookings during festivals, peak season, events, or group reservations may have different rules. Any special cancellation or refund terms will be clearly mentioned at the time of booking and will override the standard policy.

Unforeseen Circumstances

Dream Hotels And Resorts will not be held responsible for cancellations, delays, or service issues caused by events beyond our control such as natural calamities, government restrictions, strikes, pandemics, or travel disruptions.

Liability

We act only as a booking platform. Dream Hotels And Resorts is not liable for any direct, indirect, or incidental loss arising from services provided by the hotel, including service quality, amenities, or property issues.

Legal Jurisdiction

These terms are governed by the laws of India. In case of any dispute, the courts in Delhi shall have exclusive jurisdiction.